Effective Date: 01/05/2026

This Dispute Resolution Policy (the "Policy") outlines the procedures and mechanisms for resolving disputes that may arise between users, vendors, third-party fulfillment providers, Neshuns managers, or any other party involved in transactions or interactions on the Globalgood Ecommerce Platform.

By using the Globalgood Ecommerce Platform, including making purchases, donations, or interacting with vendors and third-party service providers, you agree to the terms of this Dispute Resolution Policy.

1. Overview of Dispute Resolution Process

Globalgood Ecommerce provides a platform for various parties, including vendors, buyers, and fulfillment centers, to engage in transactions. Given the multiple entities involved (e.g., vendors, local managers, third-party shipping providers, and Globalgood Corporation), disputes may arise in relation to products, services, or payments.

In the event of a dispute, it is essential that Globalgood Ecommerce offers a structured process to resolve conflicts efficiently, fairly, and in a manner that is aligned with the values of Globalgood and the C2C monetary system.

This policy outlines the process for resolving disputes in a way that encourages collaboration, transparency, and fairness.

2. Initial Resolution of Disputes

Before initiating formal legal procedures, all parties are encouraged to attempt to resolve disputes directly through informal communication. This process should include the following steps:

• Step 1: Contacting the Relevant Party: If a dispute arises regarding a product, service, payment, or shipping issue, the first step is to directly contact the relevant party involved. For example, if the issue is related to an order fulfillment issue, contact the vendor, local Neshuns manager, or the third-party fulfillment center responsible for shipping the product.
• Step 2: Communication and Documentation: Provide all relevant details and documentation related to the dispute, such as transaction receipts, communication logs, and product images (if applicable). Keep a record of all conversations and responses.
• Step 3: Attempting a Direct Resolution: Engage in discussions with the other party to reach a mutually acceptable solution. This may include replacing a defective product, offering a refund, or providing a service credit (depending on the nature of the dispute).

Globalgood Ecommerce encourages the use of clear and respectful communication to address issues early, as many disputes can be resolved without needing formal action.

3. Mediation

If informal resolution attempts do not resolve the dispute, the parties will move to mediation. Mediation is a voluntary process in which a neutral third party (the mediator) helps facilitate a discussion between the parties involved in the dispute. The mediator’s role is to assist in finding a mutually acceptable resolution, but the mediator does not have the authority to make binding decisions.

• Step 1: Initiating Mediation: Any party may request mediation by contacting Globalgood Ecommerce or the local Neshuns manager. The request should be made in writing, clearly outlining the nature of the dispute and the desired outcome.
• Step 2: Selecting a Mediator: If the dispute is not resolved informally, both parties will agree to select an impartial mediator. This mediator may be appointed from a list of third-party mediation services approved by Globalgood Ecommerce or Neshuns. The mediator should have expertise in e-commerce disputes and be independent of the parties involved.
• Step 3: Mediation Process: The mediation will take place in a mutually agreed-upon location (in-person or online). The mediator will facilitate a dialogue, with the goal of resolving the dispute through negotiation. Mediation sessions are typically confidential.

Mediation Fees: The costs of mediation may be shared equally between the parties, depending on the terms agreed upon at the time of initiating the mediation. Fees will be outlined at the start of the process.

4. Arbitration

If mediation fails to resolve the dispute, or if the parties do not wish to proceed with mediation, binding arbitration will be the next step. Arbitration is a formal process in which an arbitrator makes a legally binding decision after reviewing evidence and hearing arguments from both parties.

• Step 1: Requesting Arbitration: If either party believes the dispute cannot be resolved through mediation, they can request binding arbitration. The request for arbitration must be submitted in writing to Globalgood Ecommerce or the local Neshuns office.
• Step 2: Selecting an Arbitrator: The parties will agree on a single arbitrator or a panel of arbitrators who will hear the dispute. The arbitrator(s) will be selected from a list of individuals experienced in e-commerce disputes or business arbitration.
• Step 3: Arbitration Process: Arbitration may be conducted in person or via virtual means, depending on the location and the preference of the parties. The arbitrator(s) will evaluate the case and make a binding decision, which is final and enforceable in a court of law.

Arbitration Costs: The cost of arbitration will typically be divided equally between the parties unless otherwise agreed upon. The costs will depend on the arbitrator’s fees and any administrative fees associated with the arbitration service.

5. Jurisdiction and Venue

For disputes involving vendors, customers, local Neshuns managers, or third-party service providers, the jurisdiction and venue for any dispute resolution (including mediation or arbitration) will be in Ohio, USA, unless otherwise agreed upon by the parties.

• Jurisdiction: Ohio law will govern the dispute, and any actions or proceedings relating to disputes will be subject to the laws of the state of Ohio.
• Venue: Any in-person arbitration hearings or court proceedings will be held in Ohio unless the parties agree otherwise.

6. Exceptions to Dispute Resolution Process

• Emergency Relief: In certain cases, where immediate action is required (such as in situations involving intellectual property violations or fraud), either party may seek emergency relief through a court of competent jurisdiction without going through the full dispute resolution process.
• Regulatory Authorities: If the dispute relates to issues that fall under the jurisdiction of regulatory authorities (such as consumer protection laws, data privacy laws, etc.), the parties agree to submit the dispute to the relevant authority.

7. Dispute Resolution for Cross-Border Transactions

As Globalgood Ecommerce is a global platform that involves multiple jurisdictions, disputes may involve parties from different countries. In such cases, the platform will attempt to resolve disputes in a manner that adheres to both local laws and international trade regulations.

• Cross-Border Mediation/Arbitration: When resolving international disputes, Globalgood Ecommerce will ensure that the dispute resolution process is compliant with relevant international arbitration standards, such as those outlined by UNCITRAL (United Nations Commission on International Trade Law).

8. Changes to the Dispute Resolution Policy

Globalgood Ecommerce reserves the right to modify or update this Dispute Resolution Policy at any time. Any changes will be reflected on this page with the effective date updated accordingly. We encourage you to review this policy periodically to stay informed about the procedures for resolving disputes.

9. Contact Information

If you have any questions or concerns about this Dispute Resolution Policy, please visit our Contact Us page at:

https://globalgoodcorp.com/contact-us/

Alternatively, you can send mail to the following address:

Globalgood Corporation

7211 Charleton Ct., Canal Winchester, Ohio, 43110, USA